F,A,Q

Air Online〜24Hours Searching for Discount Air Ticket

How can I tell if my reservation has been confirmed?

When you have completed the purchasing process, your reservation will be confirmed and you will receive an e-mail with a reservation number. The first "Reservation confirmation" e-mail will provide all the details of the itinerary you have reserved. The reservation is guaranteed for a period of 24 hours, as long as this period does not coincide with a weekend or holidays, and in compliance with fare regulations.

Next, one of travel agents will check that your reservation has been correctly entered in the airline's reservation system and that your payment can be processed. If everything is correct, you will receive an e-mail within one working day after receiving the first e-mail. Your ticket is only confirmed when you receive this second e-mail. In the second e-mail we will confirm that your tickets will be issued, the final price and the date the tickets will be sent. If you have an electronic ticket you can go directly to the airport to take your flight.

How do I pay for my ticket?

You can pay for your ticket by bank card. Our secure server accepts the following bank cards: VISA,MASTER,AMEX and JCB.
In order to provide greater security, you will be asked to enter all the information on your card for each purchase you make with eDreams, this information is not saved during the registration. All the information is encrypted on our secure server.

How do I know if my electronic ticket has been issued correctly?

When you have completed the purchasing process, you will receive an e-mail with your reservation number. At this point your electronic ticket has not been issued yet. Next, one of agents will check that your reservation has been correctly entered in the airline's system and that your payment can be processed. If everything is correct, you will receive a second e-mail indicating that the ticket has been issued. At this point you have the confirmation that your ticket exists. It is an electronic ticket, so you can go directly to the airport to take your flight.

If I am not the passenger, can I make a reservation for another person?

Yes, but if you pay for a ticket for another person, and you do not take the flight as well, we reserve the right to review and authorise the reservation or refuse it in certain special cases. In addition, for the greater security of our customers, AIR ONLINE may ask you to send a fax with express authorisation of the paying customer and a legible photocopy of the credit card and credit cardholder's identity card or passport.

What should I do if I enter the wrong date or time?

You need to send an e-mail to info@air-online.net immediately, clearly indicating that you made an incorrect reservation on Internet. We will review the modification or cancellation conditions of your reservation. If they are allowed, we will work with you to find the best solution to your problem. We would like to remind you that many low-cost fares do not allow changes or cancellations, thus it is often impossible to do anything. Send an e-mail as soon as possible, in all cases.

Can I cancel a reservation after purchasing a ticket?

Generally, no.Based on the fare, the airline may not allow any cancellations. The cheapest fares usually do not allow any changes and the cancellation charges are 100% of the ticket price. Moreover, the service fees paid to AIRONLINE for the reservation will not be reimbursed for any reason. To request a cancellation, you can send an e-mail to info@air-online.net

Can I change my reservation?

Airlines generally charge a fee for changes. In addition to these fees, AIRONLINE charges a 5,000JPY handling fee per person. However, we would like to remind you that based on the fare, the airline may not allow any changes. To request a change, you can send an e-mail to info@air-online.net

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